Returns & Exchanges
At PALM ROW, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer easy returns and exchanges within 30 days of delivery for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing